Interested in Steuben Center? Scroll down for frequently asked questions or ask your own.
How long does it take to gain admittance here?
That depends on several factors, beginning with where you’re coming from. If a hospital patient is transferring directly to Steuben Center, the hospital’s discharge planner will work with our admissions counselors to expedite the move. Usually within a matter of days, we can accept the resident. If you are planning to join us from home, or from out of state, our admissions counselor will work directly with you to manage the admissions process. That begins with a state-required assessment called a Patient Review Instrument (PRI), which is valid for 90 days from the time it is issued. Once the PRI and application are approved, admissions are usually accomplished within 24-48 hours.
What is the cost of staying at Steuben Center?
Steuben Center accepts Medicare, Medicaid, private insurance and privately paying residents, though the vast majority of our residents’ expenses are paid by either Medicare or Medicaid. Individual costs are based on a variety of factors and services required, but primarily on the type of room (single/double/multi-bed) and the level of care each resident requires. One of our admissions counselors would be happy to note the conditions that apply to your particular case, evaluate the insurance coverage available to you, and discuss your personal situation in detail--with no obligation whatsoever.
I don’t have insurance for this. Who pays for care in your facility?
While some residents pay privately or through private insurance, the majority of sub-acute residents’ expenses are covered by Medicare and Medicaid. Our admissions counselors can assist you with any specific financing questions applying to your situation.
Once my family member is admitted, are they able to leave for home visits and events?
Of course. This is our residents’ home and, like the home they lived in before moving here, they are free to come and go. However, we are subject to the doctor’s orders that apply to every resident. Providing that the visit is within your doctor’s instruction, is appropriately safe, and the resident is accompanied by a family member or other responsible party, then they are free to come and go.
Is there a minimum length of stay required?
No. Every resident is unique and their individual care plans proceed according to their condition, needs, and goals. Residents undergoing rehabilitation at any of our facilities stay only as long as it takes them to regain their full independence.
What do the residents do here all day?
A lot! At Steuben Center, we pride ourselves on the active, vibrant lifestyles of our residents and on our dedicated activities team. Here you’ll find many amenities and activities, not to mention a wonderful group of new friends to spend your time with. Residents all enjoy the use of our rehabilitation gym with the latest equipment and the finest rehab staff. And our activities team publishes a weekly calendar with organized activities taking place every day, throughout the day. In fact, there’s so much to do that very few residents find themselves able to take advantage of all we offer. In addition, we encourage every resident to pursue his or her own hobbies. We have puzzlers, painters, musicians, bakers, writers and more living here. Some of our residents have started informal clubs in support of their personal passions and encouraged others to join in the fun. Think of your time here as an opportunity to broaden your horizons and discover exciting new pursuits.
When can I visit residents of Steuben Center?
All Centers Health Care facilities are open for visitation 24 hours a day, 7 days a week. However, the best times to visit at any facility are between the hours of 9 AM and 9 PM when residents are awake, eager to entertain visitors, and when your visit will be unlikely to disrupt other residents. In addition, we have many opportunities for families to visit on special occasions, holidays, to attend summer barbecues, and more. If you provide us with your contact information we will notify you of all those events in advance.
What is a Patient Review Instrument (PRI)?
This is a document that is required in New York State for all admissions to a skilled nursing or rehabilitation facility. The law requires that it be completed by a registered nurse assessor, and the document tells us exactly what the potential resident’s needs and abilities are. If you don’t have a valid PRI yet and need assistance, our admissions counselor can provide you with a list of qualified nurse assessors.
Do you offer continuing, outpatient rehabilitation after I return home?
Within our facilities, rehabilitation and therapy are only provided to resident patients. However, our social work department can assist you with arrangements for home care, medical supplies and any other post-release requirements you may have.
Is there a waiting list to get in this facility?
The number of residents at the Center changes frequently since we regularly release short-term rehabilitation residents who have completed their therapy. However, from time to time we may be at full capacity and in those instances, there could be a brief wait for admittance. Submitting your application as early as possible is the best way to ensure that we will have a bed available for you on the desired date.